Banking: secure helpdesk access for field agents’ laptops
The context
A major bank with branches nationwide has equipped its field agents with company laptops to support remote work. To ensure fast and efficient IT support, these devices are configured with remote access software.
However, these tools can also create opportunities for cyberattacks. In some cases, hackers have exploited remote connections to infiltrate laptops, steal sensitive data, and disrupt operations.
The challenge
Securing remote support is critical to maintaining business continuity and data integrity in banking operations.
If helpdesk software is not properly managed or left running unattended, it can become a gateway for cyberattacks. Hackers can exploit these remote access tools to launch stealth attacks, putting sensitive data and operations at serious risk
The Solution
To provide secure technical support, the bank implemented RemoteGrant on all company laptops
Risk-free remote support – The remote access tool stays active, but under strict security policies
Protected file access – Any attempt to open sensitive folders or documents remotely is automatically blocked
No malicious software – External executable or suspicious files are blocked before they can be downloaded or launched
The results
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Zero Trust approach
Automatic encryption of banking files
Secure data access
Executable file blocking
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Request a personalized demo to see how CyberGrant enables secure remote access, prevents data breaches, and supports business continuity for leading banks, insurers, and fintech companies