Who can use AI features, and when are they unavailable?
Access to each AI tool depends on your role and your permission on the specific file — here's the complete breakdown.
Access to AI features depends on two things: your account role and the settings configured by your administrator.
Access conditions by feature
|
Feature |
Who can use it |
When it's unavailable |
|
AI Classification |
Super Admin, Admin, Contributor (file owners only) |
Not available to Readers or to users who received the file as Read-Only |
|
AI Summary |
Users with download permission on the file |
Not available without download permission, regardless of role |
|
Document Chat |
Users with download permission on the file |
Not available without download permission, regardless of role |
Other cases where AI features don't appear
- Your admin has disabled the feature for your account or role.
- The file is larger than 250 MB.
- The file format is not supported (e.g., audio files, video files, archives).
- The AIGrant agent is not configured for that type of document.